How do I request a terminal illness benefit payment?
For details about accessing your super due to a terminal medical condition, please see the ATO website.
To request a withdrawal from your Superhero Super account due to a terminal illness, please complete the Withdrawal – Terminal Illness form available on our website.
Once completed, please submit the form and any supporting documents to us via email at super@superhero.com.au. Please note that payments may take up to 10 business days.
How do I request a temporary or permanent incapacity benefit payment?
For details about accessing your super due to temporary or permanent incapacity, please see the ATO website.
To request a withdrawal from your Superhero Super account due to a terminal illness, please complete the Withdrawal – Temporary or Permanent Incapacity form available on our website.
Once completed, please submit the form and any supporting documents to us via email at super@superhero.com.au. Please note that payments may take up to 10 business days.
What types of withdrawals can I make from a Superhero Retirement account?
A Superhero Retirement account allows you to make two types of withdrawals from your account;
- Lump sum payments
- Regular income stream payments
More information on these payment types and limits, please read the Superhero Retirement Product Disclosure Statement or you can find more information via the ATO website.
If you wish to change your payment type, amount or frequency you can do so by logging in to your Superhero Retirement account and updating your preferences online or by completing the Change Payment Details – Retirement form and submitting your completed form to us at super@superhero.com.au.
What types of withdrawals can I make from a Superhero Transition to Retirement account?
A Superhero Transition to Retirement account allows you to receive a regular income stream payment from your account.
More information on these payment types and limits, please read the Superhero Retirement Product Disclosure Statement or you can find more information via the ATO website.
If you wish to change your payment type, amount or frequency you can do so by logging in to your Superhero Transition to Retirement account and updating your preferences online or by completing the Change Payment Details – Retirement form and submitting your completed form to us at super@superhero.com.au.